Frequently Asked Questions
Will I always have the same team come to my
We make every effort to send the
same team. However,
there may be unforeseen circumstances that could hinder the schedule
or group for that day. We will always make sure there is at least
one service provider on the job that is familiar with your home.
licensed, bonded and insured?
Do your employees have Workmans
Yes, we are licensed with the City
Of Philadelphia and are thoroughly insured. Our employees are not
subcontractors therefore, we do have Workmans Compensation.
Do I need to supply
We bring all of our own supplies
including the vacuum.
If there is something in particular you would like us to use,
you can leave it out for us with proper instructions on how to use
Do I need to be home for the
For the first time, it would be
nice to meet your service providers and build a repoire with them.
If you cannot, you may leave a key in a safe place or make other
arrangements for us to gain entry into your home.
How and when do I pay for my cleaning
We require payment to be rendered
at the time of service for residential cleaning. The price will be given to
you at the time of completion or if you need to leave, the
supervisor will estimate the payment you should leave.
Should I tip the
Tipping is very much appreciated,
but not required. If
you do so, the amount is your preference. We just ask that you please
keep it separate from your cleaning payment.
Will I have a set
Yes, after your first cleaning the
office staff will give you a set day and will always call to confirm
for cleaning the day before.
Do you have a
Yes. Like many small businesses ,
we get paid only if we work.
Our staff plans on working set hours for the week and from
that they can calculate their income. Any last minute
cancellations result in a hefty pay cut. However, if we have at least
two business daysí notice, we can usually fill any openings. Because of this, we find it
only fair to charge a $50.00 cancellation fee or lock-out fee if we
cannot get into a home.
Of course there are always unusual circumstances which would
be taken in consideration.